If American Express does not need to gather more information in most cases they will issue an Immediate Chargeback.
Generally speaking, a Chargeback is a final ruling and there are no chances to remove it unless you submit a “Chargeback Reversal”
If you submit a reversal and your reasoning is compelling, American express may opt to remove it on your behalf. This is not generally the case, so it’s very important to PREVENT the Chargeback from happening at all.
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Learn everything you need to know about managing disputes, including how the process works and tips for avoiding disputes in the first place. A dispute occurs when a Card Member contacts American Express to question a charge on their statement that they don’t recognise. A chargeback occurs when, after investigation of the dispute, we debit your account for the amount of the disputed transaction and credit the Card Member with this amount. There are simple steps you can take to minimise the chances of a dispute and chargeback happening.
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